Website Terms and Conditions

Last updated: September 2026

Welcome to the Move Devon website.

These Website Terms & Conditions (“Terms”) govern your use of this website and its online services. By accessing, browsing or using this website, you agree to these Terms.

Please read them carefully.

If you use this website to hire mobility equipment, your booking will also be subject to our separate Mobility Equipment Hire Terms & Conditions, which you will be asked to accept as part of the booking process.

1. About Move Devon

Move Devon provides mobility equipment hire services in Devon, including the hire of products such as:

• Mobility scooters
• Wheelchairs
• Rollators
• Commodes
• Toilet seat raisers
• Other mobility and accessibility equipment that may be added from time to time

Our services include online booking and, where available, equipment delivery and collection.

Move Devon
Kingsteignton, Devon
United Kingdom

Telephone: 07584 908560

2. Using Our Website

You may use this website for lawful purposes, including:

• Browsing our mobility equipment;
• Checking information about our services;
• Checking equipment availability;
• Making hire bookings;
• Making payments;
• Contacting Move Devon; and
• Accessing information about existing bookings.

You must not use this website:

• For fraudulent or unlawful purposes;
• To interfere with the operation or security of the website;
• To attempt to gain unauthorised access to our systems;
• To knowingly introduce viruses, malware or other harmful material;
• To scrape or systematically extract website content without permission;
• To impersonate another person; or
• To provide deliberately false or misleading information.

3. Online Bookings

Our website allows customers to request and, where available, complete bookings for mobility equipment online.

When making a booking, you are responsible for ensuring that the information you provide is accurate and complete.

This includes information such as:

• Your name;
• Contact details;
• Hire dates;
• Delivery or collection requirements;
• Delivery address;
• Equipment requirements; and
• Any information requested to help determine the suitability of the equipment.

Submission of a booking does not necessarily mean that Move Devon has accepted it.

A booking is confirmed when you receive confirmation from us following successful completion of the booking process and any required payment.

4. Hire Terms & Conditions

These Website Terms govern your use of the Move Devon website.

The actual hire of equipment is governed separately by our:

Mobility Equipment Hire Terms & Conditions

You must read and accept the applicable Hire Terms before completing a hire booking.

The Hire Terms contain important information about matters including:

• Customer responsibilities;
• Equipment use;
• Cancellations;
• Refunds;
• Delivery and collection;
• Damage;
• Loss and theft;
• Equipment safety;
• Hire extensions; and
• Returning equipment.

Where there is a conflict between these Website Terms and the Mobility Equipment Hire Terms relating specifically to an equipment hire, the applicable Mobility Equipment Hire Terms will take precedence for that hire.

5. Equipment Information

We make reasonable efforts to ensure that information about our mobility equipment is clear and accurate.

However, product photographs displayed on the website are intended to provide a reasonable representation of the equipment available.

Unless a particular make, model or specification is expressly confirmed as part of your booking, the exact:

• Make;
• Model;
• Colour;
• Design; or
• Appearance

of the equipment supplied may vary.

Where appropriate, alternative equipment providing substantially similar functionality may be supplied in accordance with our Hire Terms.

6. Equipment Availability

Equipment displayed on the website is subject to availability.

Our booking system is designed to help manage availability, but circumstances can occasionally arise that affect our ability to fulfil a booking.

This may include equipment being:

• Damaged during a previous hire;
• Returned late;
• Withdrawn for maintenance;
• Unavailable because of a technical issue; or
• Otherwise unsuitable for hire.

If we cannot provide equipment that has already been booked, we will deal with the situation in accordance with our Mobility Equipment Hire Terms & Conditions.

7. Prices

We aim to ensure that prices displayed on the website are accurate.

Prices may vary depending on factors such as:

• Equipment selected;
• Length of hire;
• Delivery requirements;
• Collection arrangements;
• Additional services; and
• Optional extras.

The applicable price will normally be displayed during the booking process before you make payment.

We may change our prices from time to time. Changes will not normally affect a confirmed booking unless otherwise permitted by law or agreed with you.

8. Delivery & Collection

Where available, customers may be able to choose between equipment delivery and customer collection.

Delivery charges may apply.

The available options and applicable charges will be displayed or communicated as part of the booking process.

Customers are responsible for providing an accurate and accessible delivery address.

Please see our Mobility Equipment Hire Terms & Conditions for the full conditions applying to delivery and collection.

9. Payments

Online payments are processed using third-party payment providers.

Move Devon does not necessarily receive or store your complete payment-card information.

Your payment may therefore also be subject to the terms, privacy policies and security procedures of the relevant payment provider.

We take reasonable measures to use reputable payment services and appropriate website security measures.

10. Cancellations & Refunds

Cancellation and refund arrangements for equipment bookings are set out in our Mobility Equipment Hire Terms & Conditions.

Please read these terms before making your booking.

Nothing in these Website Terms or our Hire Terms is intended to restrict statutory consumer rights that cannot lawfully be excluded.

11. Suitability of Mobility Equipment

Information provided on this website is intended to help customers understand our available equipment and services.

It is not intended to constitute medical, clinical, occupational therapy or other healthcare advice.

Different mobility products may have different:

• Maximum user weights;
• Dimensions;
• Operating characteristics;
• Terrain limitations; and
• Intended uses.

Customers should ensure that the equipment they select is appropriate for their requirements.

If you are unsure which product may be suitable, please contact Move Devon before booking.

Where professional medical or clinical advice is required, you should consult an appropriately qualified healthcare professional.

12. Website Information

We make reasonable efforts to keep the information on this website accurate and up to date.

However, website content is provided for general information and may occasionally contain:

• Typographical errors;
• Outdated information;
• Technical inaccuracies; or
• Information that has subsequently changed.

We reserve the right to correct or update website content when required.

13. Website Availability

We aim to keep the Move Devon website and online booking system available and operational.

However, we cannot guarantee uninterrupted access.

The website may occasionally be unavailable because of:

• Maintenance;
• Software updates;
• Hosting issues;
• Internet outages;
• Security measures;
• Third-party service failures; or
• Circumstances outside our reasonable control.

Where the booking system is unavailable, please contact Move Devon directly for assistance.

14. Accessibility

Move Devon aims to make its website and online services accessible and straightforward to use.

If you experience difficulty accessing information or completing a booking because of an accessibility requirement, please contact us.

We will make reasonable efforts to provide an alternative way for you to access the relevant information or service.

15. Intellectual Property

Unless otherwise stated, the content of this website belongs to Move Devon, its legal owner, or its licensors.

This may include:

• Move Devon branding;
• Logos;
• Website design;
• Graphics;
• Written content;
• Photographs;
• Videos;
• Icons; and
• Other original website material.

You may view and use the website for your own personal and lawful purposes.

You must not reproduce, distribute, commercially exploit or substantially copy our website content without permission, except where permitted by law.

Third-party trademarks and materials remain the property of their respective owners.

16. Links to Other Websites

Our website may contain links to websites operated by third parties.

These links may be provided for convenience or additional information.

Move Devon does not control third-party websites and is not responsible for their content, security, availability or privacy practices.

Following an external link is at your own discretion.

17. Customer Reviews & Submitted Content

Where our website allows customers to submit reviews, testimonials, photographs or other content, you must ensure that anything you submit is lawful and does not infringe another person's rights.

You must not knowingly submit content that is:

• False or misleading;
• Defamatory;
• Abusive or threatening;
• Discriminatory;
• Obscene;
• Fraudulent; or
• Infringing another person's intellectual property or privacy rights.

Where legally permitted, we reserve the right to moderate or remove inappropriate content.

18. Privacy & Personal Information

We process personal information in accordance with applicable UK data protection law and our Privacy Policy.

Information collected through this website may include information required to:

• Process bookings;
• Take payments;
• Arrange deliveries and collections;
• Respond to enquiries;
• Provide customer support;
• Maintain business records;
• Prevent fraud;
• Handle incidents or complaints; and
• Meet our legal obligations.

Please read our separate Privacy Policy for further information.

19. Cookies

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website usage and, where applicable and consented to, support analytics or marketing.

Further information is provided in our Cookie Policy and cookie consent system.

20. Website Security

We take reasonable steps to protect our website and online systems.

However, no internet-based system can be guaranteed to be completely secure.

Customers are responsible for maintaining the security of their own devices, email accounts and any passwords associated with services they use.

If you believe your booking information or interaction with Move Devon has been compromised, please contact us promptly.

21. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

Subject to those protections, Move Devon will not be responsible for losses that were not reasonably foreseeable when you began using the website or entered into the relevant contract.

Nothing in these Terms affects your statutory consumer rights.

Specific responsibilities and liabilities relating to hired mobility equipment are addressed separately in our Mobility Equipment Hire Terms & Conditions.

22. Changes to the Website

We may change, update or remove parts of the website from time to time.

This may include changes to:

• Equipment;
• Prices;
• Delivery areas;
• Booking functionality;
• Website content; and
• Services offered.

We may also introduce new services or equipment.

23. Changes to These Terms

We may update these Website Terms & Conditions from time to time to reflect changes to our services, website, business practices or legal requirements.

The latest version will be published on this website with an updated revision date.

Where your equipment hire has already been confirmed, the contractual terms applicable to that booking will normally be those applicable when the booking was made, subject to any changes required by law or subsequently agreed with you.

24. Severability

If any part of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply.

25. Governing Law

These Website Terms & Conditions are governed by the laws of England and Wales.

If you are a consumer, you may also have rights relating to where you live.

Nothing in these Terms removes any rights provided to consumers under applicable law.

26. Contact Move Devon

If you have any questions about this website, a booking or these Terms & Conditions, please contact us.

Move Devon
Keeping Devon Moving

Kingsteignton, Devon

Telephone: 07584 908560