Last updated: September 2026

This Cookie Policy explains how Move Devon uses cookies and similar technologies when you visit our website.

It should be read alongside our Privacy Policy, which explains how we collect, use and protect personal information.

We want our use of cookies to be transparent and to give visitors appropriate control over non-essential cookies.

1. What Are Cookies?

Cookies are small text files that websites can place on your device when you visit them.

Cookies can help websites remember information about your visit and can be used for purposes such as:

• Making a website function correctly;
• Remembering preferences;
• Maintaining booking sessions;
• Supporting secure payments;
• Understanding how visitors use a website;
• Measuring website performance; and
• Supporting advertising or marketing where consent has been provided.

Cookies do not necessarily identify you directly, although some cookies and associated information can be considered personal data.

2. How Move Devon Uses Cookies

The Move Devon website may use cookies and similar technologies to:

• Keep the website functioning correctly;
• Operate our online equipment booking system;
• Remember customer choices;
• Support secure online payments;
• Maintain website security;
• Understand how visitors use our website;
• Identify and resolve technical problems;
• Measure website performance; and
• Support advertising and marketing where you have consented.

We aim to use only those cookies reasonably necessary for operating and improving the Move Devon website and services.

3. Types of Cookies We Use

Cookies used on our website may fall into the following categories.

Strictly Necessary Cookies

These cookies are required for the website or a service requested by you to function properly.

They may be used for purposes such as:

• Website security;
• Booking functionality;
• Maintaining booking sessions;
• Remembering items or selections during a booking;
• Processing payments;
• Remembering your cookie preferences; and
• Preventing fraudulent or malicious activity.

Because these cookies are necessary to provide the website or services you request, they do not normally require consent.

Disabling these cookies through your browser may prevent parts of the Move Devon website from functioning correctly.

Functional Cookies

Functional cookies help provide additional website features or remember choices you have made.

For example, they may remember:

• Website preferences;
• Booking selections;
• Display preferences; or
• Other information that improves your experience.

Where required by law, these cookies will only be used after you have provided consent.

Analytics Cookies

Analytics cookies help us understand how people use the Move Devon website.

They may provide information such as:

• Number of website visitors;
• Pages visited;
• How visitors reached our website;
• Approximate time spent on pages;
• Devices and browsers used; and
• General website navigation patterns.

This information helps us understand which parts of our website are useful and where improvements may be required.

If we use services such as Google Analytics, analytics cookies will only be activated where the appropriate consent is required and has been provided.

Marketing & Advertising Cookies

Move Devon may use online advertising to help people looking for mobility equipment hire in Devon discover our services.

Marketing cookies may be used by advertising platforms to:

• Measure advertising performance;
• Understand whether somebody visited our website following an advertisement;
• Create advertising audiences;
• Limit how often advertisements are shown; or
• Provide more relevant advertising.

These technologies could include services provided by organisations such as Google or Meta if we use their advertising platforms.

Marketing and advertising cookies will not be activated before consent where consent is legally required.

4. Our Online Booking System

Move Devon uses an online booking system to allow customers to hire equipment such as:

• Mobility scooters;
• Wheelchairs;
• Rollators;
• Commodes; and
• Toilet seat raisers.

Our website currently uses Amelia for booking functionality.

The booking system may use cookies or similar browser technologies where necessary to:

• Operate the booking form;
• Remember booking selections;
• Maintain a booking session;
• Process the booking correctly; and
• Provide related functionality.

Cookies that are genuinely necessary for a customer to complete a requested booking may be treated as strictly necessary.

Any non-essential cookies associated with additional functionality will be handled according to the applicable consent requirements.

5. Payment Providers

Move Devon may use third-party payment providers to securely process online payments.

These providers may use cookies or similar technologies for purposes such as:

• Processing transactions;
• Preventing fraud;
• Maintaining payment security; and
• Completing authentication.

Some payment-related technologies may be necessary for us to provide the payment service requested by the customer.

The relevant payment provider may also have its own privacy and cookie information.

6. Google Services

The Move Devon website may use Google services.

Depending on our website configuration, these could include:

Google Analytics
Used to understand website traffic and usage.

Google Maps
Potentially used to display maps, locations or delivery information.

Google Ads
Potentially used to advertise Move Devon and measure advertising performance.

Google reCAPTCHA or similar security services
Potentially used to protect website forms from spam and automated abuse.

Where these services use non-essential cookies, they will be subject to the appropriate cookie consent requirements.

7. Social Media

The Move Devon website may contain links to our social media accounts or features provided by social media platforms.

These may include platforms such as:

• Facebook
• Instagram
• LinkedIn

Simply linking to a social media page does not necessarily place a cookie.

However, embedded social media content or tracking technologies may involve cookies or information being provided to the relevant platform.

Where consent is legally required for these technologies, they will not be activated until the appropriate consent has been provided.

8. First-Party and Third-Party Cookies

The Move Devon website may use both first-party and third-party cookies.

First-Party Cookies

These are cookies placed directly by the Move Devon website.

They may be used for functions such as website operation, security and remembering preferences.

Third-Party Cookies

These are cookies associated with another organisation providing technology or services through our website.

Examples could include:

• Booking providers;
• Payment processors;
• Analytics providers;
• Mapping providers; and
• Advertising platforms.

Move Devon does not directly control how every third-party provider operates its technology. Where relevant, you should also review the privacy and cookie information provided by those organisations.

9. How Long Cookies Last

Cookies may be either:

Session Cookies

These generally remain only while your browser is open and are deleted after your browsing session ends.

Persistent Cookies

These remain on your device for a defined period or until they are deleted.

The lifespan of individual cookies depends on their purpose and the provider responsible for them.

Our cookie consent system should provide further information about individual cookies and their duration where applicable.

10. Cookie Consent

When you first visit the Move Devon website, you may be presented with a cookie consent banner.

Where appropriate, this allows you to:

Accept all cookies

Reject non-essential cookies

or

Manage your preferences

Strictly necessary cookies may operate without consent because they are required for the website or requested services to function.

Analytics, advertising and other non-essential cookies will only be used where the appropriate consent has been obtained.

11. Changing Your Cookie Preferences

You should be able to review or change your cookie preferences after making your initial choice.

Look for the Cookie Settings or similar control on the Move Devon website.

You can use this to change your preferences or withdraw consent for non-essential cookies.

Withdrawing consent will not affect the lawfulness of processing that occurred before consent was withdrawn.

12. Browser Cookie Controls

Most internet browsers also allow you to control cookies through their settings.

Depending on your browser, you may be able to:

• View stored cookies;
• Delete cookies;
• Block particular cookies;
• Block third-party cookies;
• Prevent websites from storing cookies; or
• Delete cookies when the browser closes.

Please be aware that blocking all cookies may prevent parts of the Move Devon website or booking system from functioning correctly.

13. Current Cookies

The exact cookies used by Move Devon may change as our website and services develop.

The following categories provide an overview:

The website's cookie consent system should provide details of the individual cookies currently detected.

We recommend periodically scanning the website to ensure this information remains accurate.

14. Personal Information and Cookies

Some information collected through cookies may constitute personal data.

Where this happens, that information will be handled in accordance with our Privacy Policy and applicable UK data protection legislation.

Please read our Privacy Policy for information about:

• What personal information we collect;
• Why we process it;
• Who we may share it with;
• How long we retain it; and
• Your data protection rights.

15. Updates to This Cookie Policy

We may update this Cookie Policy when:

• Our website changes;
• New functionality is introduced;
• Our booking system changes;
• New third-party services are added;
• Cookies change; or
• Applicable legal requirements change.

The latest version will be published on the Move Devon website.

16. Contact Move Devon

If you have questions about our use of cookies or personal information, please contact us:

Move Devon
Keeping Devon Moving

Kingsteignton, Devon

Telephone: 07584 908560