FAQs

You can book directly through the Move Devon website.

Simply choose the equipment you'd like to hire, select your required dates and follow the online booking process.

You'll be able to provide your details, choose the available delivery or collection option, accept our Hire Terms & Conditions and make your payment online.

Once completed, you'll receive confirmation of your booking.

We offer flexible hire periods depending on the equipment and availability.

Whether you need something for a short stay, a holiday or a longer period, select your required dates when booking to see the available options and price.

If you need the equipment for longer than originally planned, contact us as soon as possible. Extensions are subject to availability and additional hire charges.

Yes.

Move Devon is ideal for people visiting Devon who don't want the inconvenience of transporting their own mobility equipment.

Subject to our delivery area and availability, we can arrange delivery to suitable locations such as:

• Hotels
• Holiday parks
• Holiday cottages
• Caravan parks
• Guest accommodation
• Residential addresses

You can arrange your hire before arriving in Devon so that everything is organised for your stay.

We provide mobility equipment hire across our Devon service area, including areas such as Kingsteignton, Newton Abbot, Torquay, Paignton, Dartmouth, Exeter and Plymouth, subject to availability and delivery arrangements.

If you're unsure whether we can deliver to your location, please contact us before booking.

Where collection is available for your chosen equipment, yes.

You can select collection rather than delivery during the booking process.

Please make sure your vehicle is suitable for transporting the equipment. Some mobility scooters can be large and heavy, so contact us beforehand if you're unsure whether a particular scooter will fit in your vehicle.

Delivery charges may apply depending on the booking and delivery location.

Any applicable delivery charge will be shown as part of the booking process before you complete your payment.

Collection options may also be available if you would prefer to collect the equipment yourself.

Boot scooters are compact and designed with portability in mind. They're generally a good choice for shorter journeys and customers who need something that can be transported more easily.

Medium mobility scooters provide additional comfort and capability while remaining relatively manageable.

Large mobility scooters are designed for customers wanting greater comfort and capability and are generally better suited to longer journeys and more demanding use.

If you're unsure which scooter is appropriate for you, please contact us before booking.

Absolutely.

We appreciate that not everybody knows which type of scooter, wheelchair or mobility aid they need.

Contact the Move Devon team and we'll explain the available options and help you understand which products may be suitable for your requirements.

Where you require clinical or medical advice about your individual needs, you should speak to an appropriate healthcare professional.

Yes. Mobility equipment has a manufacturer-specified maximum user weight.

This varies between products.

You must not use equipment if you exceed the manufacturer's maximum weight recommendation. If you're unsure which equipment is suitable, please contact us before booking.

Yes.

Our equipment is checked and prepared between hires. We take the cleanliness, condition and appropriate maintenance of our hire equipment seriously.

Where required, we can provide an explanation or demonstration of how to operate the equipment.

Customers should also follow any operating instructions and manufacturer's guidance supplied with the equipment.

If you're unsure about anything, please ask us before using the scooter.

The equipment is hired for the intended user identified as part of the booking.

You should not allow another person to use the equipment where doing so would be unsafe or contrary to the Hire Terms & Conditions.

Equipment must never be sold, sub-hired or otherwise transferred to somebody else.

Mobility scooters are designed for outdoor use, but electrical components still need to be protected from excessive water and severe weather.

Customers are responsible for taking reasonable precautions to protect hired equipment and should follow the manufacturer's guidance provided for their scooter.

Contact Move Devon as soon as possible.

If continuing to use the equipment could be unsafe, stop using it until you've spoken to us.

We'll assess the problem and, where appropriate and reasonably possible, arrange a repair, replacement or another suitable solution.

Please don't attempt significant repairs or modifications yourself.